Transitioning to a new operating system can occasionally result in compatibility issues with older devices. A common problem that users face after upgrading to Windows 10 involves the inability to print directly onto a DVD or CD disk with a Canon IP4700 printer. This issue is often related to driver compatibility, requiring a specific approach to resolve.

Identifying the Problem

After upgrading to Windows 10, some users report that their Canon IP4700 printer continues to work for general printing tasks but fails to print onto DVD or CD disks. This indicates that the printer drivers installed are either incomplete or do not support the feature of printing directly onto these media types. This is often due to regional differences in driver distribution, with specific drivers needed to enable the DVD/CD printing function.

Finding the Right Drivers

A common solution to this problem involves locating and installing the correct drivers that enable DVD/CD printing. Users have noted that the required drivers might differ from the standard ones provided with the Windows 10 update. In some cases, these drivers are designated for the European region, even if you are located elsewhere.

Here is a step-by-step guide to resolving this issue:

1. Visit the Canon Support Website: Navigate to Canon's official support page and search for your printer model, Canon IP4700.
2. Download the European Drivers: Look for drivers that specifically mention support for DVD/CD printing or are labeled for the European market. You may need to choose the correct operating system version and check for additional software that supports advanced printing features.
3. Install the Drivers: Once downloaded, run the installation program and follow the prompts to install the new drivers. This process might require administrator access on your computer, so ensure you have the necessary permissions.
4. Test DVD/CD Printing: After installation, test your printer by attempting to print on a DVD or CD. You can use free covers or other software designed for DVD/CD label printing to confirm the functionality.
5. Troubleshoot if Needed: If the problem persists, consider checking for firmware updates for your printer or reinstalling the drivers. You might also need to contact Canon's customer support for additional assistance or look into user forums for community-based solutions.

Staying Informed and Connected

If you found this guide helpful, we encourage you to follow our YouTube Channel, BCH Technologies, for more tech tips and solutions. Additionally, you can keep up with our latest tech blogs for detailed guides, troubleshooting advice, and more. For those local to Greensboro, North Carolina, we invite you to visit us for in-person support and technology services.

By following these steps, you should be able to resolve your Canon IP4700 printer issue and restore its DVD/CD printing capabilities.