Q: I'm using an Epson ET-15000 for sublimation printing and am encountering issues with roller (star wheel or pizza wheel) marks on my prints. I'm also interested in converting my printer to accommodate bulk paper rolls but am unsure how to proceed or where to find resources. Does BCH Technologies offer a kit for these modifications?

A: At BCH Technologies, we currently do not offer a specific kit for removing the star wheel (also known as the pizza wheel) or for converting your printer to use bulk paper rolls. However, there are several DIY methods and community resources that can guide you through this process.

Removing the star wheel from your printer can help eliminate unsightly marks on your prints. This modification is often discussed in communities focused on Direct to Film (DTF) printing, where similar modifications are common. After removing the wheel, you might notice the paper requires additional support to feed correctly during the last inch of printing. A practical workaround is to attach extra paper at the end of your print material to help push it through.

For using bulk paper rolls, converting your printer can offer significant advantages, especially for high-volume printing tasks. The conversion process varies, and engaging with individuals who have successfully made this transition can provide you with actionable insights.

Moreover, I strongly recommend joining two Facebook groups that could further assist you in your DTF conversion journey: Transparent DTF (DTF Printing) XP-15000 Expert Support Group (https://www.facebook.com/groups/1429627040804979). Despite its name, this group hosts a wealth of discussions not just about XP-15000, but also ET-8550 and ET-15000 printers. Their 'Featured' section is packed with insightful content on DTF conversion, cartridge modification, and much more. DTF And Crafting with IronDesigns813 (https://www.facebook.com/groups/craftingwithirondesigns813). Though smaller in size, this group's owner, Veronica Hernandez, is dedicated to solving technical issues. Its members use a range of printers, including the XP-15000, ET-15000, and ET-8550. Veronica also runs a helpful YouTube channel which I recommend subscribing to for additional guidance. Epson ET-8550, ET-15000, Beginners Online Tutorials (https://www.facebook.com/groups/534277710966894) DTF ET-8550 Conversion (DIY) (https://www.facebook.com/groups/474921804834949)

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. Hence, we're unable to provide remote troubleshooting, suggestions, or support for printer repairs.

We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. Therefore, it might take a few weeks before we can attend to your printer if you choose to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services.