Question: How should "normal users" who don't print regularly maintain their inkjet printers to prevent clogs? Also, is there a specific way to use the "wetter solution" sold on your website to maintain printer performance?

Thank you for reaching out with your questions. We at BCH Technologies are always delighted to assist and appreciate your support and engagement, especially through our YouTube channel. Your feedback is invaluable in helping us enhance our offerings and technical expertise. Now, let's dive into your questions about maintaining your inkjet printer and using the wetter solution.

Maintaining an inkjet printer that isn't used regularly involves a few key practices to prevent the ink from drying and clogging the print heads. While it's commonly recommended to perform maintenance printing weekly, using a wetter solution can reduce the necessity for this. The wetter solution helps keep the ink from drying out and maintains a moist environment within the print head.

Regarding the application of the wetter solution:

1. Adding Wetter Solution to Ink: If you have purchased BCH’s 100ml premium dye and pigment ink, adding 1 ml of wetter solution can enhance its performance, especially if the printer will not be in use for an extended period. This addition helps maintain the ink's fluidity and prevents clogs in the print head.
2. Application Before a Long Vacation: Instead of adding a few drops of wetter solution directly to the print head, it's more effective to apply it to the printer's capping station. This approach keeps the print head moist during periods of non-use. The capping station is designed to seal the print head when the printer is not in use, preventing air from drying out the ink.
3. How to Apply the Wetter Solution: If applying wetter solution is on your to-do list, you might consider using a dropper to apply it directly to the capping station. There's no need to let the cartridges sit outside of the printer; reinstall them after a few minutes. It's also advisable to run a test print after an extended period of non-use, to ensure the printer is functioning correctly and the ink flows smoothly.

Addressing printer issues can indeed be tricky, requiring specific hands-on attention. While a simple clog might seem straightforward to fix, different problems such as prolonged printer inactivity require comprehensive care. The joke in our office about the myriad causes of a "paper jam" underlines the complexity of printer troubleshooting. Although we cannot offer direct troubleshooting or support remotely, we encourage visiting our local diagnostic facility for an in-person evaluation and repair BCH Printer Repair Services. Please note, due to high demand, there may be a waiting period for repair services, which are available on a first-come, first-served basis. For DIY solutions, starting with our YouTube channel and using its search function is highly recommended.

Thank you once again for your inquiry and for choosing BCH Technologies. We're here to help enhance your printing experience, whether through our products or informational resources like our YouTube channel. Your satisfaction and success with our products are paramount to us.