Printer Repair Service for DTF, DTG, and Inkjet - Diagnostic Fee + Repair Labor Deposit - Limited Opening

How It Works

1. Email support@bchtechnologies.com with your printer model and a description of the problem. We will first offer free advice to see whether you can fix it yourself. If you decide to have us handle the repair, we will let you know the estimated turnaround time.
2. Purchase the repair service on this page. If you stop by the store without purchasing first, we can also take cash or credit card in person.
3. Bring or ship the printer to our shop in Greensboro, North Carolina . Please make sure to include a text-capable phone number , since our repair shop runs on text messages rather than email.
4. Once the repair is complete, we will text you to let you know it is ready for pickup.

What is this "Printer Repair Service"?

• Diagnosis Fee and Initial Deposit for Potential Repair Labor: Additional labor costs may apply as the repair progresses.
• Parts not included. If a replacement part is needed, we will communicate with the owner before purchasing from the market. 
• Shipping not included. The price is for diagnosis and repair labor only.
• We don't guarantee the result of the repair. We will do our best, but some printers are beyond repair. If we cannot fix the printer, we will let you know. You will have 14 days to pick up or ship the printer back. If we don't hear you back after 14 days, we will give the printer to Greensboro Electronic Recycling Service.
• 90-Day warranty. If the printer breaks within 90 days with the same reason due to our labor, we will fix it for free, except for the possible shipping and parts cost. 
• There is always a waiting list. So please get in touch with us before sending your printer in.
• We are not liable for possible damage during the shipment or repair or any loss during shipment. In addition, for all the repairs, the printer is deemed at NO VALUE. Therefore, we are not susceptible to any risks by accepting this order.

How much is it?

Here’s a detailed breakdown of our cost structure:

Initiation Fee: $150 - This fee is mandatory to initiate the diagnostic process on your printer. We perform a thorough examination to determine the issues rather than a superficial check. It will include first hour of work. If we can get both diagnosis and repair done in the first hour, there is no further charge for labor. If the repair takes longer, we will  charge for the additional time at $65 per hour.

Hourly Rate Post-Diagnosis: $65/hr. - If you decide to proceed with the repair after the initial diagnosis, the labor cost is $65 per hour. 

The above rate is for labor only. Materials and parts are billed separately.

What Else Should I Know?

1. We cannot work on your printer immediately. We have a long waiting list. 
2. We cannot guarantee that your printer can be fixed. Some printers just can't be fixed.
3. We cannot guarantee it will be "worth it." Sometimes the repair labor plus parts will be more than a new printer!
4. This service is for repairing the printer ONLY. The printhead service & cleaning are not included. We will repair the printer until it runs, but we don't clean or unclog the printhead. We may clean the outer shell of the printhead and then put shipping solution (Genuine Epson shipping solution) into the nozzle, but we will not spend hours and hours trying to get a perfect nozzle check. We do have a separate printhead service if you want us to clean your printhead.
5. Extensive diagnosis of the mainboard is NOT included . If a mainboard fails, we will replace it if it's under $75 on the market (you pay). If the replacement board is over $75, we will discuss the possibility of repairing it so can save you money.
6. If you order this service, the printer is considered NO VALUE and NOT WORKING. There is no compensation if the printer is damaged or lost during transportation, repair, or other circumstances.
7. Once the work is completed, we will email you a Paypal invoice for the return shipping. You have 14 calendar days to pick up or pay the invoice to remove the printer from our workspace. After 14 days, we will dispose of the printer to Guilford County Scrap Tire & White Goods Recycling Center, 2138 Bishop Road, Greensboro. Open 8:00 AM-4:00 PM, Monday through Friday. (336) 641-9431
8. The above 14 calendar day starts when we SEND the email. It doesn't matter if your spam filter catches the email, doesn't read it, doesn't reply to it, is on vacation, or gives birth to a child. We've received numerous complaints from customers who, after waiting months for their printer to be repaired, feel hurried by our 14-day removal policy. We apologize for any inconvenience this may cause. Unfortunately, due to a high volume of work, restricted storage space, and the need to keep our work area clear, we must ensure printers are removed promptly once repairs are completed.

Local Drop Off and Pick Up

1. 1. Contact us support@bchtechnologies.com and get approval from Abby. Abby will give you a drop off time. We are open 9 to 4 (not 5), Monday to Friday, except major holidays.
   2. You can drop it at our 506 Radar Road, Suite B, Greensboro, NC 27410 warehouse. Once you are on Radar Road, you will see huge numbers on the top of each building. We are in building 506. If Google Maps brings you to the loading dock, drive around to the front of the building. 
   3. Once the repair is complete, no matter if the printer is fixed or not, you have two weeks to pick it up. If the printer is not picked up after two weeks, it is considered abandoned and we will give it to Guilford County Whitegoods Recycle Center.

Main-In: How To Pack & Ship

As a local repair shop, we prioritize our neighbors first, which means mail-in repairs typically take longer than in-person drop-offs. We recommend bringing your printer in personally if you want to speed up your service. Before shipping your printer to us, please follow these steps carefully to reduce the chance of ink leakage during transit.

1) Empty all ink from the ink tank or CIS system
If your printer has an ink tank or CIS, all ink must be removed before shipping.

• For Epson ET-8550 original ink tanks:
  Put tape over the tank keyslot valve so the valve cannot open during transport.
• For third-party tanks:
  a) Draw out all ink from the tank.
  b) Put a paper towel into each tank.
  c) Close and secure each tank cover lid tightly.

2) Park the printhead carriage on the capping station
Turn the printer on and allow the printhead carriage to park naturally on the right side of the printer, directly above the capping station. Then turn the power off. If your printer does not power on and the carriage cannot park naturally, use tape to secure the printhead carriage on top of the capping station.

3) Make sure all dampers are installed
Before shipping, confirm that all dampers are present and properly installed onto the printhead.

Cleaning fee for ink leakage
If we receive your printer with ink leakage, a $200 cleanup fee will be charged before any repair work begins. However, you may avoid this fee by completing the steps above and emailing proof to support@bchtechnologies.com before shipping.

Please include:

1. Your order number
2. A photo showing paper towel stuffed inside the tank
   • We must be able to clearly see the paper towel.
3. A second photo showing the printhead parked on top of the capping station and secured with tape. We need to see the carriage is properly parked with dampers installed on top of the printhead.

If we receive the printer in a dirty condition but you have provided the required photos and we confirmed it, we will  not charge the cleaning fee .

Important notice
We are not responsible for any shipping damage or ink leakage damage during transit, either on the way to us or on the return shipment.

Our receiving address is below. Make sure to put your order number at ####. We receive a massive amount of printers each day. If your printer doesn't have the ###, it may be mixed with other shipments.

BCH Technologies (Repair-####)

506 Radar Road Suite B, 

Greensboro, NC 27410

Shipping is not included in this order.

• Incoming Shipping: Please check with UPS, FedEx, or USPS for rates. We cannot provide estimates for shipping costs or transit times.
• Return Shipping: We can quote you with an UPS rate, or you can provide with a return shipping label. We do not ship with FedEx and we cannot drop it off at FedEx. A pick up fee will be added for FedEx. 
• Shipping Liability: We are not responsible for lost, damaged, or stolen shipments, whether incoming or outgoing.

Worldwide: You will be responsible for all tariffs, taxes, and customs clearing services.

Policy on Handling Malfunctioning Items During Examination and Repair

1. Examination of Customer-Sent Parts: When customers send parts to BCH Technologies for examination, we assess their condition to determine their functionality. If a part is found to be malfunctioning or irreparably damaged, our standard procedure is to discard it unless otherwise instructed by the customer.

2. Repair of Printers:  During the repair process of printers, mainboards, or other related components, we may identify malfunctioning items that require replacement. By default, any item deemed to be broken or non-functional will be discarded to expedite the repair process and ensure efficiency.

3. Returning Malfunctioning Items: If a customer wishes to have the malfunctioning items returned to them, they must:

• Communicate this request in advance: Customers must inform us of their desire to return all malfunctioning items before the examination or repair process begins.
• Provide a postage-paid return envelope: Customers must send us a postage-paid envelope with a tracking number specifically for the return of these items. This envelope must be sent to us in addition to any other items related to the order.

4. Impact on Repair/Examination Timeline: Please be aware that requesting the return of malfunctioning items may slow down the repair or examination process. We strive to complete all services as promptly as possible, but additional steps, such as preparing items for return shipment, may extend the time required to complete the service.

This policy is designed to streamline our operations while respecting our customers' preferences. We appreciate your understanding and cooperation.

Question: Can you give me a discount because I already know the problems?

Answer: Our pricing model is based on a flat labor rate, excluding parts. We don't rely on the customers' self-diagnosis of the issue. Frequently, we encounter two common scenarios from customers:

1. Customers claim their printer hasn't been used for a while and needs a tune-up, often requesting a discount on standard repair costs. We once had a customer request that we clear a minor ink line blockage. Upon inspection, we found dried ink throughout the system that couldn't be unclogged. This led to a complete replacement of the ink system, including new tubes and debris removal from tanks, which took two days. We also discovered a slow ink leak and the damaged printhead, FFC cable, and mainboard. After further investigation, we found that a worn-out printer carriage was the culprit. The carriage burned down the printhead, FFC cable, and the mainboard. The customer hadn't used the printer since, which caused the ink to dry in the system.

2. Many customers report having a "paper jam". This has become an inside joke in our office, as around 60% of repair requests claim this issue. However, upon opening the printers, we often find more serious problems.

We suggest that customers research solutions on YouTube and attempt DIY fixes for simpler repairs. If they believe the problem is manageable and only requires time and effort, it might be more cost-effective for them to handle it themselves.

Given our 12 years of industry experience and the high cost of specialized equipment, office maintenance, and employee training, our service rates aren't the lowest in the market. However, to maintain consistency and transparency, we've opted for a single flat rate for all repairs or services, irrespective of how simple they seem.

Firstly, we are a local business, and we expect you to be able to drop the printer off at our local store (address below). If you are out of our service area, you will be responsible for shipping both ways.

Policy on Handling Malfunctioning Items During Examination and Repair

1. Examination of Customer-Sent Parts: When customers send parts to BCH Technologies for examination, we assess their condition to determine their functionality. If a part is found to be malfunctioning or irreparably damaged, our standard procedure is to discard it unless otherwise instructed by the customer.

2. Repair of Printers and Mainboards: During the repair process of printers, mainboards, or other related components, we may identify malfunctioning items that require replacement. By default, any item deemed to be broken or non-functional will be discarded to expedite the repair process and ensure efficiency.

3. Returning Malfunctioning Items: If a customer wishes to have the malfunctioning items returned to them, they must:

• Communicate this request in advance: Customers must inform us of their desire to return all malfunctioning items before the examination or repair process begins.
• Provide a postage-paid return envelope: Customers must send us a postage-paid envelope with a tracking number specifically for the return of these items. This envelope must be sent to us in addition to any other items related to the order.

4. Impact on Repair/Examination Timeline: Please be aware that requesting the return of malfunctioning items may slow down the repair or examination process. We strive to complete all services as promptly as possible, but additional steps, such as preparing items for return shipment, may extend the time required to complete the service.

This policy is designed to streamline our operations while respecting our customers' preferences. We appreciate your understanding and cooperation.